Hewlett Packard packs a punch

Had to share this recent Hewlett-Packard experience from a wonderful client of ours:

I paid extra for the 2 yr in home tech warranty [on a less-than-year-old HP desktop PC]. They refuse to send an in home tech unless I let guy in India with script walk me through a dis-assembly and diagnostic.  Appearantly the "in home techs" can't diagnose--- only come with a spare part and insert. Worthless warranty. I gave up arguing after 3 hours on phone.

I bought another cheap desktop tower and am sending this broken one in by mail for and overhaul......