The recent wave of bad Apples

Recently, we placed a call in to Apple Support and requested to speak to a senior-level support executive to discuss some issues, for which we've been noticing more and more incoming calls from Apple owners.

Below is a summary of the three most-prevalent Mac-related problems and when appropriate, the response from the very professional and knowledgeable Jonathan at Apple. It is worth mentioning that Jonathan confirmed that these issues are some of the most common calls he currently receives at Apple Support.

Hewlett Packard packs a punch

Had to share this recent Hewlett-Packard experience from a wonderful client of ours:

I paid extra for the 2 yr in home tech warranty [on a less-than-year-old HP desktop PC]. They refuse to send an in home tech unless I let guy in India with script walk me through a dis-assembly and diagnostic.  Appearantly the "in home techs" can't diagnose--- only come with a spare part and insert. Worthless warranty. I gave up arguing after 3 hours on phone.

I bought another cheap desktop tower and am sending this broken one in by mail for and overhaul......

iMac: overheating display issues, symptoms, & a band-aid

The white iMacs (3+ years old, out of warranty) are starting to have overheating issues, symptoms include strange display issues- shapes, color-shifts, "smudges" and "tears" in the screen may flash or remain present. There is a utility that will help, and we are monitoring for any recalls or warranty exceptions issued by Apple. Please give us a call if you need help for this!